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FAQ

Thank you so much for visiting my shop! If you have any questions that aren't answered here, please contact me!

►  PAYMENT
      Payment Methods
      Discount Codes
      VAT
►  PRINTS / MATERIALS AND SIZES
      Fine Art Prints
      Canvas Prints

►  PROCESSING TIME AND PACKAGING
      Standard processing time and Packaging
      Gift Wrap

►  SHIPPING
      International Shipping
      Shipping Periods
      Shipping Address
      Track your Order
      Taxes

►  RETURNS
      Satisfaction Guarantee
      Non-refundable Items
      Lost or damaged packages
      Cancellation

►  WHOLESALE
►  CUSTOM PROJECTS
►  PRIVACY POLICY
►  COPYRIGHT

PAYMENT

Tubidu Graphics accepts most major credit cards such as Visa, MasterCard or American Express and payments by PayPal as well. PAYING AT PAYPAL WITHOUT A PAYPAL ACCOUNT

DISCOUNT CODES

If you have a discount code you can add that after you have entered your credit card info, during the DISCOUNT CODE step in the checkout process. Simply type or paste your code in the box provided, and then click APPLY. Only one promo code may be applied per order. Discount codes cannot be combined with other offers. Discount codes are not valid on sale page items. Discount codes do not apply to gift cards.

Tubidu Graphics will sometimes offer various coupon codes, but please note that they can expire at any time.

VAT



All prices are inclusive of legally applicable VAT.

PRINTS / MATERIALS AND SIZES

FINE ART PRINTS

Standard print sizes: 5x7", 8x10", 11x14", 16x20", 20x24", 24x36".
Please note that each print has an additional 1/4 inches white border. The illustrations are printed on 200gsm Archival Matte Paper and the prints are signed on the backside. You're buying the prints without a frame. Read more here about the ►PRINTS and ►PRINT SIZES

CANVAS PRINTS

All illustrations and photographs are available as CANVAS PRINT. Standard print sizes: 16x20", 24x36". 

I offer high-quality canvas prints, printed on white matte canvas (340g/sqm). Finish: Varnished surface (semi-gloss varnish). Printed with UV pigment inks (Durable colors are guaranteed - 50-80 years). The prints have an additional white border for easy framing. Read more here about the ►CANVAS PRINTS 

PROCESSING TIME AND PACKAGING

Fine art illustration prints are shipped within 3-6 business days after receipt of payment. 5x7, 8x10 size prints are packaged in a transparent protective sleeve and shipped in a hard backed envelope. 11x14, 16x20, 20x24, 24x36 size illustrations are rolled safely and shipped in a mailing tube.

Rolled Canvas prints and Stretched Canvas Prints are shipped out in a protective package, within 3-6 business days after receipt of payment.

Please note that all prints are shipped to you un-matted and unframed.

Read more here about the ►PROCESSING TIME AND PACKAGING

GIFT WRAP

We are unable to offer gift wrapping services at this time. However, you are welcome to include a gift note with your order by entering your own personal message in the "Special instructions for seller" box (see > in your Cart)

SHIPPING

INTERNATIONAL SHIPPING

I offer international shipping across the globe - simply enter your destination country during check out. 

SHIPPING PERIODS

Fine art illustration prints / Canvas prints / Fine art stationeries are shipped from EUROPE with a tracking number. The standard shipping period takes to Europe: 3-20 business days, to the United States: 5-25 business days and everywhere else 10-25 business days.

Remember that these estimates are for time in transit only and that they do not apply until the product will be shipped out. As the delivery of your order is beyond Tubidu Graphics's control, once your order has shipped, I cannot assume liability for late deliveries.

Please take into account that CHRISTMAS Post always takes longer so I would advice you to Order before the 1st of December. Please allow extra shipping time because of Christmas post. I am not responsible if the purchase does not arrive on time! Thanks :)

SHIPPING ADDRESS

A complete and correct delivery address is essential. Before purchasing, PLEASE MAKE SURE your shipping address is correct! If you need your item to ship to elsewhere please let me know UPON payment so that you can receive your item and it would not be lost.

Once your order has been prepared for shipment or has shipped, I'm unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, I will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Tubidu Graphics as undeliverable. When the carrier returns an undeliverable package to Tubidu Graphics, I'll contact you to make arrangements for reshipment.

TRACK YOUR ORDER

All orders will be shipped via Registered Mail with tracking number. As soon as your order has shipped you'll receive a Shipping Notification Email and you'll find the tracking number of your package in it. 

You can track the status of your shipment entering the tracking number and the date of the shipping: 

In case of Fine Art Prints and Stationery: ►here
In case of Rolled and Stretched Canvas Prints here 

If you have any questions regarding the status of your order, please contact me at tubidugraphics@gmail.com I will get back to you shortly.

Read more here about the ►SHIPPING

TAXES

International clients, please bear in mind any potential tax liabilities in your country. This will be paid for by the customer and not by this shop.

RETURNS

SATISFACTION GUARANTEE

I try to do my best to ensure that you are happy and satisfied with your purchase.
Please always read the descriptions of the item carefully! Please note that colors represented on computer monitors - may differ slightly from the actual print. Every screen display images with slightly different color, depending on the settings.
If – for any reason – you are not satisfied with your purchase I’m happy to provide a full refund or exchange for goods in their original condition (unused, unopened) provided you contact me within 30 days of purchasing. You can send the item(s) back to me (on your costs, unfortunately) in adequate shipping protection and I will fully refund, or I exchange it.

Once I receive the returned item(s) the charges, excluding shipping costs, will be credited to the original method of payment excluding shipping costs, which are non-refundable. 

NON-REFUNDABLE ITEMS

Please note that personalized orders and custom orders are not refundable, they can only be exchanged for the same item in the event that there is an issue with shipping.

Due to the nature of my digital products (printable illustrations, printable calendars, and desktop wallpapers), there are no refunds offered on purchases delivered electronically.

Used, opened, and/or final sale items cannot be returned. 

LOST OR DAMAGED PACKAGES

Orders are considered lost after five weeks have passed:
If your order gets stuck somewhere I need to allow five weeks before I can take further action. If your order does not arrive within this period I will re-ship it to you free of charge. Please note that only 1 free re-ship per order is allowed.

If your item is damaged during shipping I'm going to send you a new one. Please take a photograph of the damage, email it to me, and I’d be happy to replace the item.

CANCELLATION

If you need to cancel a payment before your item has been sent to you please send a message as soon as possible.
If the item has been shipped and you want to cancel the order, I can only refund you after the item has been returned. The refund will NOT include shipping cost and only applies to the cost of the purchase item.

WHOLESALE, LICENSE

Licensing inquiries, online retailers and wholesale orders are welcome. If you have any questions about my products or would like to get in touch regarding a partnership or collaboration, please contact me. Thank you!

CUSTOM PROJECTS

I'm available to take on custom design and illustration work on a limited basis. Please email me at tubidugraphics@gmail.com with details about your project and I will get back to you shortly. Some of my recent clients include Marks&Spencer, BBC, CBS, FOX TV, ABC Television, Georgia Film Art, Serving House Books, Connected Dots Media. 

PRIVACY POLICY

In accordance with applicable laws, you may have the right to request access to, rectification, and erasure of your personal information; restriction of processing of personal information; objecting to certain processing of personal information; and the right to data portability. Where any processing of personal information is solely dependent upon your consent, you have the right to withdraw such consent at any time (For example, we suggest by using any unsubscribe link contained in an applicable marketing message, or emailing us via our contact page. 

Where you believe that we have not processed your personal information in accordance with applicable laws, you may lodge a complaint with the respective supervisory authority or data protection regulator. The provision of personal information by you will be for contractual, marketing, or analytical purposes as referred to in this Privacy Policy. To exercise your rights under these provisions, please contact us at the contact details below. When we receive your request, we may ask you to verify your identity before we can act on your request. We may withhold information where we are required by law to do so or the search for that information would require disproportionate effort or have a disproportionate effect to, for example, the cost of providing the information, the time it would take to retrieve the data, or how difficult it may be to obtain the information requested.  

COPYRIGHT

Copyright 2011 - 2019 © Tubidu Graphics.
Artist retains all reproduction rights and copyrights, the sale does not reflect the transfer of copyright. All artwork is the property of the artist and may not be reproduced, resold and duplicated. All my artworks are for personal use. Please do not share my prints/digital images - they cannot be resold, copied, or transferred to anyone else.

Read more here about the ►COPYRIGHT