FAQ

Thank you so much for visiting my shop!
If you have any questions that aren't answered here, please contact me!

 PAYMENT

 PRINTS / MATERIALS AND SIZES

 PROCESSING TIME AND PACKAGING

 SHIPPING

 RETURNS

 WHOLESALE, LICENSES

 COPYRIGHT

 

 

PAYMENT

Payments for Tubidu Graphics are made at PayPal, but you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account neither. Read more here about PAYING AT PAYPAL WITHOUT A PAYPAL ACCOUNT

PRINTS / MATERIALS AND SIZES

• Standard print sizes: 5x7", 8x10", 11x14", 16x20", 20x24", 24x36".
Please note that each print has an additional 1/4 inches white border. The illustrations are printed on 200gsm Archival Matte Paper and the prints are signed on the backside. You're buying the prints without a frame. Read more here about the ►PRINTS and ►PRINT SIZES

• All illustrations and photographs are available as CANVAS PRINT. Standard print sizes: 16x20", 24x36".
I offer high quality canvas prints, printed on white matte canvas (340g/sqm). Finish: Varnished surface (semi gloss varnish). Printed with UV pigment inks (Durable colors are guaranteed - 50-80 years). The prints have additional white border for easy framing. Read more here about the ►CANVAS PRINTS 

PROCESSING TIME AND PACKAGING

• 5x7, 8x10 size illustrations are shipped within 3-6 business days after receipt of payment. Prints are packaged in a transparent protective sleeve and shipped in a hard backed envelope. 11x14, 16x20, 24x36 size illustrations are shipped within 3-6 business days after receipt of payment. Prints are rolled safely and shipped in a mailing tube. 16x20, 24x36 size Rolled Canvas prints are shipped out within 3-6 business days after receipt of payment by Fedex. All canvas prints are shipped by Fedex, and arrive to the given address within 4-6 business days. 

Please note that all prints are shipped to you un-matted and un-framed.

Read more here about the ►PROCESSING TIME AND PACKAGING

SHIPPING

• I ship from EUROPE. The standard shipping period takes to Europe : 3-20 business days, to the United States : 5-25 business days and everywhere else 10-25 business days

• Please note that the prints will be shipped from Germany by Priority mail WITHOUT tracking and insurance! If you would like to upgrade to Registered Mail for tracking and insurance just let me know and I can give you a quote for your package!
• Please take into account that CHRISTMAS Post always takes longer so I would advice you to Order before the 1st of December. Please allow extra shipping time because of Christmas post. I am not responsible if the purchase do not arrive at time! Thanks :)

• Before purchasing, PLEASE BE SURE that you send me the address you would like your order sent to. If you need your item to ship to elsewhere please let me know UPON payment so that you can receive your item and it would not be lost.
• International clients please bear in mind any potential tax liabilities in your country. This will be paid for by the customer and not by this shop.

Read more here about the ►SHIPPING

RETURNS

SATISFACTION GUARANTEE

• I try to do my best to ensure that you are happy and satisfied with your purchase.
Please always read the descriptions of the item carefully! Please note that colors represented on computer monitors - may differ slightly from the actual print . Every screen display images with slightly different color, depending on the settings.
• If – for any reason – you are not satisfied with your purchase I’m happy to provide a full refund or exchange for goods in their original condition provided you contact us within 30 days of purchasing. You can send the item(s) back to me (on your costs unfortunately) in adequate shipping protection and I will fully refund, or I exchange it. Please note that custom orders are not refundable, they can only be exchanged for the same item in the event that there is an issue with shipping.

• Due to the nature of my digital products (printable illustrations, printable calendars and desktop wallpapers) there are no refunds offered on purchases delivered electronically.

LOST OR DAMAGED PACKAGES

• Orders are considered lost after five weeks have passed:
If your order gets stuck somewhere I need to allow five week before I can take further action. If your order does not arrive within this period I will re-ship it to you free of charge. Please note that only 1 free re-ship per order is allowed.

• If your item is damaged during shipping I'm going to send you a new one. Please take a photograph of the damage, email it to me, and I’d be happy to replace the item.

CANCELLATION

• If you need to cancel a payment before your item has been sent to you please send a message as soon as possible.
• If item has been shipped and you want to cancel the order, I can only refund you after the item has been returned. The refund will NOT include shipping cost, and only applies to cost of the purchase item.

WHOLESALE, LICENSES

Licensing inquiries and wholesale orders (with a minimum order) are welcome.
CHECK MY NEWEST CATALOGUE and contact me with any questions about my wholesale terms. Thank you!

COPYRIGHT

Copyright 2011 - 2016 © Tubidu Graphics.
Artist retains all reproduction rights and copyrights, sale does not reflect transfer of copyright. All artwork is property of the artist and may not be reproduced, resold and duplicated. All my artworks are for personal use. Please do not share my prints/digital images - they cannot be resold, copied, or transferred to anyone else.

Read more here about the ►COPYRIGHT